Lessons
How are lessons booked and paid for?
Lessons are booked on a termly basis to secure a consistent weekly slot. Once your place is confirmed, payment is required in advance to lock in that time.
Do I pay per lesson or per term?
Lessons are billed per term, in blocks of ten to ensure continuity and guarantee your child's slot each week. Pay-as-you-go lessons are available but are more expensive.
When is payment due?
Payment is due before the first lesson of term. Your slot is only secured once payment has been received.
What happens if I don't pay on time?
If payment is not received by the deadline, your slot may be released to another student. A reminder may be sent. The first reminder carries no charge, however any additional payment chasers will incur an admin fee per email.
What is your cancellation policy?
A minimum of 24 hours' notice is required for any lesson cancellation.
Do you offer make-up lessons?
Make-up lessons are not guaranteed and are offered at discretion depending on availability.
What happens if my child misses a lesson?
Missed lessons are charged in full. Your time slot has been reserved exclusively for you.
Can we change our lesson time?
Time changes can be requested, but are subject to availability. There is no guarantee that alternative slots will be available.
Can we stop lessons mid-term?
No. When you book a term, you are committing to the full block of lessons.
How do we secure our weekly slot?
Your slot is secured only upon payment. Spaces are limited and allocated on a first come, first served basis.
Camps
How do I book a place on a music camp?
Places are booked via online form or direct contact, and are confirmed only once payment is received.
What ages are camps suitable for?
Camps are designed for ages 9 and above.
Do children need prior experience?
Some prior musical experience is required to attend the camps, however the camps are structured so that beginners can mix with more experienced players.
What instruments can they try?
Students can try drums, bass, guitar, piano, and vocals, and will also play together as part of a band.
What are the camp hours?
Camp hours are 10am–3pm.
What should my child bring?
- Packed lunch and water
- Any personal instrument (if they have one)
Is there a performance at the end of the week?
Yes. Students will perform a live gig at the end of the week, showcasing what they've worked on.
Can my child attend part of the week?
No. Camp bookings are for the full five days.
How many children are in each group?
Groups are kept small and focused to ensure every child is actively involved. There will be no more than 8 children per camp.
What if my child is shy or nervous?
That's completely normal. The environment is supportive — building confidence is a key part of what we do.
Will my child perform live?
Yes. Performing live is a core part of the camp experience.
Payments & Admin
What payment methods do you accept?
Payments are typically made via bank transfer, Klarna or Stripe payment link.
Do you offer Klarna / payment plans?
Where available, Klarna Pay in 3 or Pay Later options can be used via Stripe checkout.
Are payments refundable?
Payments are non-refundable, as spaces are limited and reserved specifically for you.
Do you offer sibling discounts?
Yes, sibling discounts may be available depending on the programme. Details will be outlined at the time of booking.
Do you offer referral discounts?
Yes. Referral incentives may be offered where applicable — details are shared during promotions.
Can I hold a space without paying?
No. Spaces are not held without payment and are allocated on a first come, first served basis.
Scheduling & Logistics
Where do lessons take place?
Lessons take place at the agreed school or venue location. Full details are provided upon booking.
What time should my child arrive?
Students should arrive on time and ready to begin. Late arrivals may result in reduced lesson time.
What happens if we are late?
Lessons will still finish at the scheduled time. Missed time due to lateness cannot be extended.
What happens if you are unavailable?
If a lesson needs to be cancelled by Kaviani, a make-up lesson or alternative arrangement will always be provided.
Do lessons run during school holidays?
Some lessons can be scheduled during the holidays.
Learning & Progress
What will my child actually learn?
Students will learn:
- Songs they enjoy
- Technique and musical fundamentals
- Playing with others
- Confidence performing
Do you follow a syllabus or grades?
Lessons are primarily practical and music-focused, though grade preparation can be incorporated where appropriate.
Will my child learn songs they like?
Yes, lessons are tailored to include music your child enjoys, alongside structured development.
How quickly will my child progress?
Progress depends on practice, consistency, and engagement, but most students see noticeable improvement within a few weeks.
Do you offer group lessons?
Yes.
By booking lessons or camps, you are agreeing to the terms outlined above. These policies are in place to ensure consistency, fairness, and the best possible experience for all students.